End of Life Policy

Blackhawk is committed to providing the highest quality products. However, products reach the end of their Product Life Cycle for a number of reasons. These reasons may be due to market demands, technology innovation and development driving changes in the product or the products simply mature over time and are replaced by functionally superior technology.

While this is an established part of the overall product life cycle, Blackhawk recognizes that End of Life milestones often prompt companies to review the way in which such End of Sale (EOS) and End of Life (EOL) milestones impact the Blackhawk products in their applications.

With this understanding, we have set out below Blackhawks' EOL policy to help customers better manage their EOL transition and to understand the role that Blackhawk can play in helping to migrate to alternative Blackhawk products or technologies.


Definitions

  • End of Life (EOL) Cycle. A process that guides the final business operations associated with the product life cycle. The End of Life process consists of a series of technical and business milestones and activities that, once completed, make a product obsolete. Once obsolete, the product is not sold, manufactured, improved, repaired, maintained, or supported.
  • End of Sale (EOS) Date. The last date to order the product. The product is no longer for sale. Blackhawk will disseminate an EOS notice six (6) months prior to the EOS date.
  • End of Life (EOL) Date. The last date that Blackhawk will provide support to the product(s) for which an EOS notice has been released. The EOL date is six (6) months from the EOS date. Emergency recovery and/or upgrades may be performed in accordance with customer specific service plans or upgrade agreements as negotiated prior to EOS.
  • Software Maintenance Support. The time period that Blackhawk may release any software maintenance releases or bug fixes to the software product. Software maintenance support will terminate on the End of Life date. After this date, Blackhawk will no longer develop, repair, maintain, or test the product software.

Guidelines

This END OF LIFE POLICY only applies to End of Life (EOL) and End of Sales (EOS) annoucements made on or after 01 September 2012 for all Blackhawk product lines.

The general policy guidelines are:

  • Blackhawk will provide six (6) months' notice of the affected product's End of Sale date and/or the last day when the affected product can be ordered. This period may be shorter if an equivalent replacement is available. This notice will appear on the Blackhawk web site and we encourage you to visit this site regularly as it contains useful information regarding Blackhawk' End of Life program. regarding Blackhawk' End of Life program.
  • Access to Blackhawk customer support center will be available for a period of one (1) year from the EOS date for both software and hardware.
  • Spares or replacement parts for hardware will be available for a period of one (1) year from the EOS date. We will provide spares and replacement parts in accordance with our Return Materials Authorization (RMA) process. Blackhawk reserves the right to substitute an equivelant product during this period depending on the nature of the return or repair.
  • Software support will be for one (1) year following the EOS date. We will provide bug fixes, maintenance releases, work-arounds, or patches for critical bugs reported via the Blackhawk support channels. It may be necessary to use a software upgrade release to correct a reported problem. release to correct a reported problem.

Notices

Date Product / Related SKUs
July 1st, 2016 Blackhawk 20e-cTI Pin Converter Kit
12203
July 1st, 2016 Blackhawk 60e_MIPI Pin Converter Kit
12192
July 1st, 2016 Blackhawk 5v USB Power Supply
12195
July 1st, 2016 Blackhawk PCI560 JTAG Emulator
12102, 12102B, 12102D, 12102N
July 1st, 2016 Blackhawk XDS560 JTAG Cable
12197, 12198
July 1st, 2016 Blackhawk XDS560v2 Cable Assembly
12200, 12201
August 1st, 2015 Blackhawk Scribe
12207
August 1st, 2015 Blackhawk GANG2000 Programmer
12159
August 1st, 2015 Blackhawk USB560M JTAG Emulator
12104, 12104EU
August 1st, 2015 Blackhawk LAN560 JTAG Emulator
12101, 12101EU
January 1st, 2014 Blackhawk USB560-BP JTAG Emulator
12103
February 15th, 2013 Blackhawk USB2000 JTAG Controller
12132
February 15th, 2013 Blackhawk USB510L JTAG Emulator
12135, 12135E, 12135F